Scooter Parking Crimes
Beam contact details
How to report a badly parked Beam scooter or e-bike
Beam Mobility runs purple e-scooters and e-bikes in cities across Australia, New Zealand and Asia. Beam's help centre and in-app Help are the main channels; its Australian operations team also publishes a 24/7 phone number and email.
Official ways to report
- In the Beam app: Open Help from the main menu, or tap the question-mark icon on the map screen.
- Beam Help
- Beam support centre
Local contacts
| City or country | Contact and source |
|---|---|
| Australia |
Source: City of Greater Geraldton — Beam e-scooters — Published by the City of Greater Geraldton and other Australian councils. |
What to include
- Include the Beam vehicle ID and a photo showing the purple branding.
- Give the exact address or a nearby landmark, plus the time of the report.
- Use the Australian 24/7 phone number for an urgent obstruction; use the form or email for routine reports.
- Beam says a badly parked report can trigger a marshal to move the scooter, so include enough detail to find it.
If Beam does not respond
Contact the council or transport authority that permits shared scooters in your city. Councils hold the operator's permit conditions and usually have an escalation contact, and many have their own reporting form for badly parked hire vehicles. If the vehicle is blocking a road or a crossing and is an immediate danger, contact your local authority or emergency services as appropriate.
You can also report it here: a moderator checks reports and forwards them to the operator on your behalf, and the report appears on the public map so councils and operators can see where problems cluster.
Questions
How do I report a badly parked Beam scooter?
Use Help in the Beam app, the Beam help pages, or the Australian 24/7 phone number and email above. Include the vehicle ID, location, time and a photo.
Is there a dedicated Beam parking report form?
Beam's Help page is the reliable official entry point. Some councils link to a 'report a Beam' page; if that link does not load, use the help centre or phone number instead.
What if Beam does not respond?
Contact the council or transport authority that permits Beam in your city. Councils usually hold the operator's permit conditions and escalation contacts.
Sources and verification
Last verified: . We only publish contact details that can be traced to the operator or to a council, city or transport authority that contracts it. Details can change without notice; if a channel no longer works, tell us and we will re-check it.
- Beam — Help — Official Beam support entry point.
- City of Greater Geraldton — Beam e-scooters — Lists Beam's Australian 24/7 phone and email.
- Town of Victoria Park — E-scooter share schemes — Lists Beam's 24/7 phone and email.
- MidCoast Council — Beam FAQs — Lists Beam's Australian support email.
Other operators
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