Scooter Parking Crimes
Lime contact details
How to report a badly parked Lime scooter or e-bike
Lime runs shared e-bikes and e-scooters in cities across Australia, Europe, the Middle East and the Americas. The quickest way to get a badly parked Lime vehicle moved is Lime's own in-app Help flow; Lime also has a web form for people who do not have the app.
Official ways to report
- In the Lime app: Menu → Help → Improper or illegal parking. Add a photo and any important details in the comment field. Lime's Help Center says this reaches the local operations team.
- Lime Help Center: report an illegally parked vehicle Open the article and use its contact form if you do not have the app.
- QR code on the vehicle: Scan the QR code printed on the scooter. Some cities link it to a local reporting form. Useful when you are standing next to the vehicle.
Local contacts
| City or country | Contact and source |
|---|---|
| London, United Kingdom |
Source: Hillingdon Council — Report obstructively parked hire cycles — Published by the council; some London boroughs also publish a borough-specific Lime address. |
| Chicago, United States |
Source: Lime — Chicago Reporting — Official Lime city reporting page. |
| United States |
Source: City of Portland — E-scooter company contact information — Published by the City of Portland; check the details in Lime's app before relying on them. |
What to include
- Find the vehicle ID (the plate under the QR code, or on the rear mudguard) and include it.
- Photograph the whole vehicle and what it is blocking, then a close-up of the ID.
- Give the street address and, if you can, a what3words location or nearby landmark.
- Report it as soon as you see it: operators usually prioritise vehicles blocking a footpath, ramp or doorway.
If Lime does not respond
Contact the council or transport authority that permits shared scooters in your city. Councils hold the operator's permit conditions and usually have an escalation contact, and many have their own reporting form for badly parked hire vehicles. If the vehicle is blocking a road or a crossing and is an immediate danger, contact your local authority or emergency services as appropriate.
You can also report it here: a moderator checks reports and forwards them to the operator on your behalf, and the report appears on the public map so councils and operators can see where problems cluster.
Questions
How do I report a Lime scooter without the app?
Use the Lime Help Center article's contact form (help.li.me), or the reporting form for your city if one is listed above. Include the vehicle ID, a photo, the address and the time.
Where is the Lime vehicle ID?
Lime's Help Center says the plate number is under the QR code. On Lime scooters it is often on the rear mudguard and is a letter followed by four or five digits.
What if Lime does not move the scooter?
Contact your local council or the transport authority that permits shared scooters in your city. Many councils have a dedicated hire-scheme reporting channel and can escalate to the operator.
Sources and verification
Last verified: . We only publish contact details that can be traced to the operator or to a council, city or transport authority that contracts it. Details can change without notice; if a channel no longer works, tell us and we will re-check it.
- Lime Help Center — How to report illegally parked vehicles — Official Lime help article.
- Lime — Chicago Reporting — Official Lime city reporting form.
- City of Portland — E-scooter company contact information — Lists Lime's US support phone and email.
- Hillingdon Council — Report obstructively parked hire cycles — Lists Lime's London operations email and phone.
Other operators
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