Scooter Parking Crimes
Neuron contact details
How to report a badly parked Neuron scooter or e-bike
Neuron (Neuron Mobility) runs orange e-scooters and e-bikes in Australia, New Zealand, Canada and the United Kingdom. Support is handled locally: use the app or Neuron's help centre, or the city-specific phone number and email published by the local council.
Official ways to report
- In the Neuron app: Open Help and choose the topic that matches the problem, including incident reporting.
- Neuron Support
Local contacts
| City or country | Contact and source |
|---|---|
| Perth, Western Australia |
Source: Town of Victoria Park — E-scooter share schemes — Published by the council. |
| Busselton, Western Australia |
Source: City of Busselton — e-scooters — Published by the council; it also directs reports through the Neuron app. |
| Ballarat, Victoria |
Source: City of Ballarat — e-scooter trial FAQ — Published by the council. |
| Townsville, Queensland |
Source: Townsville City Council — E-scooter commercial permits — Published by the council. |
| Vaughan, Ontario, Canada |
Source: City of Vaughan — Micromobility device issues — Published by the city. |
What to include
- Include the vehicle ID printed on the stem or deck, and the orange Neuron branding in your photo.
- Give the exact address, nearest landmark and the time you saw it.
- Use the city-specific email or phone above when one is listed; it reaches the local operations team.
- For an injury or crash, use the incident-reporting option in the app rather than a parking report.
If Neuron does not respond
Contact the council or transport authority that permits shared scooters in your city. Councils hold the operator's permit conditions and usually have an escalation contact, and many have their own reporting form for badly parked hire vehicles. If the vehicle is blocking a road or a crossing and is an immediate danger, contact your local authority or emergency services as appropriate.
You can also report it here: a moderator checks reports and forwards them to the operator on your behalf, and the report appears on the public map so councils and operators can see where problems cluster.
Questions
How do I report a badly parked Neuron scooter?
Use the Help section of the Neuron app, or the 24/7 phone number and city support email listed above. Give the vehicle ID, location, time and a photo.
Why is there a different email for each city?
Neuron operates through local councils and city teams, so it publishes city-specific support addresses such as [email protected] and [email protected]. Use the one for the city where the vehicle is.
What if there is no contact listed for my city?
Use the Neuron app or support.rideneuron.com. You can also ask your local council for the operator contact it holds under the scooter permit.
Sources and verification
Last verified: . We only publish contact details that can be traced to the operator or to a council, city or transport authority that contracts it. Details can change without notice; if a channel no longer works, tell us and we will re-check it.
- Neuron Support — Official Neuron help centre.
- Town of Victoria Park — E-scooter share schemes — Lists Neuron's Perth 24/7 phone and email.
- City of Busselton — e-scooters — Lists Neuron's Busselton support phone and email.
- City of Ballarat — e-scooter trial FAQ — Lists Neuron's Ballarat support phone and email.
- Townsville City Council — E-scooter commercial permits — Lists Neuron's Townsville support phone and email.
- City of Vaughan — Micromobility device issues — Lists Neuron's Vaughan support phone and email.
Other operators
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