Spin contact details

How to report a badly parked Spin scooter or e-bike

Spin operates shared e-scooters in selected cities. Spin's own site lists a support email, a support phone number and a help centre; availability varies by city.

Official ways to report

• [email protected]
• 1-888-249-9698
• Spin support FAQ
• Spin

Local contacts

No city- or country-specific contact details have been verified for Spin.

What to include

• Include the vehicle ID and the city where you found it.
• Photograph the scooter and what it is blocking.
• Use the phone number for an urgent obstruction and email for routine reports.
• If Spin no longer operates in your city, ask the council who holds the permit now.

If Spin does not respond

Contact the council or transport authority that permits shared scooters in your city. Councils hold the operator's permit conditions and usually have an escalation contact, and many have their own reporting form for badly parked hire vehicles. If the vehicle is blocking a road or a crossing and is an immediate danger, contact your local authority or emergency services as appropriate.

You can also report it here: a moderator checks reports and forwards them to the operator on your behalf, and the report appears on the public map so councils and operators can see where problems cluster.

Questions

Sources and verification

Last verified: 2026-10-19. We only publish contact details that can be traced to the operator or to a council, city or transport authority that contracts it. Details can change without notice; if a channel no longer works, tell us and we will re-check it.

• Spin — home — Official Spin site; lists support email, phone and help links.
• Spin — imprint — Lists Spin Mobility GmbH's support email and phone.

Report a Spin scooter now

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