Scooter Parking Crimes
TIER (now Dott) contact details
How to report a badly parked TIER scooter or e-bike
TIER and Dott merged and the brand is now Dott. Use the Dott app or help centre for a badly parked vehicle; Dott publishes support email and country phone numbers.
Official ways to report
- In the Dott app: Tap the chat bubble, or open Help & Legal → Contact us.
- Dott — Help centre
- [email protected]
Local contacts
| City or country | Contact and source |
|---|---|
| Germany |
Source: Dott — How can I get in touch with Dott's Support team? — Phone numbers published by Dott's help centre; check the article for updates. |
| Netherlands |
Source: Dott — How can I get in touch with Dott's Support team? — Phone numbers published by Dott's help centre; check the article for updates. |
| Austria |
Source: Dott — How can I get in touch with Dott's Support team? — Phone numbers published by Dott's help centre; check the article for updates. |
| Switzerland |
Source: Dott — How can I get in touch with Dott's Support team? — Phone numbers published by Dott's help centre; check the article for updates. |
| Turin, Italy |
Source: Dott — How can I get in touch with Dott's Support team? — Phone numbers published by Dott's help centre; check the article for updates. |
| Tel Aviv, Israel |
Source: Dott — How can I get in touch with Dott's Support team? — Phone numbers published by Dott's help centre; check the article for updates. |
What to include
- Look for the Dott branding or app; older vehicles may still say TIER.
- Include the vehicle ID, location, time and a photo.
- Use the chat in the app for the quickest response.
- If the vehicle is not Dott/TIER branded, choose the operator shown on the vehicle instead.
If TIER does not respond
Contact the council or transport authority that permits shared scooters in your city. Councils hold the operator's permit conditions and usually have an escalation contact, and many have their own reporting form for badly parked hire vehicles. If the vehicle is blocking a road or a crossing and is an immediate danger, contact your local authority or emergency services as appropriate.
You can also report it here: a moderator checks reports and forwards them to the operator on your behalf, and the report appears on the public map so councils and operators can see where problems cluster.
Questions
Is TIER still a separate company?
TIER and Dott merged and the app now operates as Dott. Support is handled through Dott's help centre.
How do I report a badly parked Dott or TIER scooter?
Use the chat in the Dott app, help.ridedott.com, or [email protected]. Include the vehicle ID, location, time and a photo.
Which phone number should I call?
Use the number listed for the country or city where the vehicle is. Dott's help-centre article lists the current numbers.
Sources and verification
Last verified: . We only publish contact details that can be traced to the operator or to a council, city or transport authority that contracts it. Details can change without notice; if a channel no longer works, tell us and we will re-check it.
- Dott — Help centre — Official Dott support entry point.
- Dott — How can I get in touch with Dott's Support team? — Lists Dott's support email and country phone numbers.
Other operators
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